Mobile apps
Technical or billing support
Include the app name, device model, operating-system version and a short description of what happened.
Request app supportDirect support from MSD
Tell us what you need. We’ll take it from there.
Product support, privacy questions, partnership inquiries and private game materials all begin with one clear point of contact.
We aim to reply within one to two business days.
Choose a route
A useful subject line gets you to the right answer faster.
Privacy
Policy or data question
Name the app and explain the privacy topic you want clarified. The complete public policy directory is also available.
Ask a privacy questionSaheel Al-Rimal
Private project materials
Publishers, platform teams and funding partners can request the private pitch or playable prototype materials.
Request private materialsBefore you write
Helpful details for common requests
Never send passwords, full payment-card details or government identification by email.
I found a bug or the app crashed.
Send the app name, your device and OS version, steps that reproduce the problem and—if safe—a screenshot. This helps isolate the issue more quickly.
I want to suggest a feature.
Describe the outcome you want, where you would use it and which app it concerns. Practical context is more useful than a long specification.
Where can I read an app’s privacy policy?
Use the searchable privacy directory. Existing policy URLs remain unchanged.
I have a billing or App Store question.
Include the app name and a description of the transaction, but do not email financial credentials. Apple controls App Store purchases and may need to complete account-level actions.